Shipping policy
Shipping Policy
In Luxy Decants! We strive to provide the best possible shopping experience, including a smooth and reliable shipping process. Please review our shipping policies below
Processing Time
Order Processing:Orders are typically processed within 1-2 business days.
Order Confirmation:Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us.
Shipping Methods and Delivery Times
*Standard Shipping: 5-7 business days
*Expedited Shipping: 2-3 business days
**Please note:** Delivery times are estimates and may vary depending on your location and unforeseen circumstances.
Shipping Rates
*Standard Shipping:$5.99 flat rate for all orders under $50. Free for orders over $50.
*Expedited Shipping:** $15.99 flat rate
International Shipping
*Availability: We currently ship to select international destinations. Please check our shipping options at checkout.
*Customs and Duties:International orders may be subject to customs fees and import duties. These charges are the responsibility of the recipient.
Order Tracking
Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Address Changes and Order Cancellations
*Address Changes:If you need to change your shipping address after placing an order, please contact us as soon as possible at luxuryfragances1@gmail.com We will do our best to accommodate your request.
*Order Cancellations: Orders can be cancelled within 24 hours of placing them. After this time, we cannot guarantee cancellation as the order may have already been processed.
Lost or Damaged Packages
*Lost Packages:If your package is lost in transit, please contact us at [your email/contact information]. We will work with the carrier to locate your package or send a replacement.
*Damaged Packages:If your package arrives damaged, please take photos of the damage and contact us immediately at luxuryfragances1@gmail.com we will resolve the issue promptly.
Questions and Contact Information
If you have any questions about our shipping policies, please contact us at:
Email: luxuryfragances1@gmail.com
Phone: 551-799-3538
Thank you for shopping with Luxy Decants! We appreciate your business and look forward to serving you.